No need to hesitate!
Global Online Store Operation
building a professional online store operation team requires a lot of effort.
MakeGlob’s operations service allows you to start
your business by forming a team of professionals at low cost.
Online Store Operation
Experts in each category and country present strategies for going global and detailed operation plan through 1: 1 consultation.
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- Basic Management
- Inventory Management
- Thumbnail image Management
- Setting Local PG
- Product Price Management
- Shipping Cost / Carrier Management
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- Policy Management
- Establish Policies for Replacement / Returns / Refund
- Making FAQ / Q&A
- Producing Shopping Guides
- Monitoring Sales Status
- Consultation for Duty / Customs Clearance
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- Review / CS Management
- Monitoring Reviews
- Launch Review Events
* CS service for global customers
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- Promotions
- Suggest seasonal promotions for each country
- Plan Events (monthly)
- Provide Default Event Banner
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- SNS Account Management
- Domestic Instagram / Facebook
- Upload Translation for Contents
Why MakeGlob?
Experts in each category and country present strategies for going global and detailed operation plan through 1: 1 consultation.
-
Will my sales increase?
Most online stores that have used our operation service
for more than six months have shown steady customer and sales growth
compared to the previous year.
However, for those who want
short term sales increase. -
What about fees?
Operation service fees are based on
performance compensation for sales,
and are applied in sections according to sales volume. -
Is the work all done for us?
All works are limited to within the scope of the guidance provided. Please consult with our representative if you have any specific issues.
Also, shipping management and product detail page translation will be provided via additional services.
* You can implement advertising strategies tailored to your promotions if you leverage MakeGlob’s advertising products together.
CS Operation
If you don’t have internal resources capable of handling global customer inquiries on your own,
MakeGlob’s local CS representative will be happy to assist you.
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01
General Questions
Questions on Products / How to Use
Customer Troubleshooting
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02
Questions on Payment
Payment Confirmation / Change of Order Information
Response to Sold Out Items /
Cancellations / Refund RequestsProcess Shipping Inquiries
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03
Response to Claims
Arbitration of Customer Claims
Sending Corresponding E-mail Responses
* CS operation is included as default in operation service. You can also apply for CS operation individually.
SNS Operation
We provide a foundation to grow into a global brand by operating SNS channels targeting global customers.
Type | Instagram Operation | Line Operation |
---|---|---|
Light Pack |
Domestic Content Regramming Instagram Shop Management and Support Review Management, DM Communication Support Regraming Best Reviews (twice a week) Manage Likes / Following / Unfollow |
Send Group Messages (once a week) Send Event Coupons (when event is held) 1: 1 Conversation (during business hours) Profile (Company Profile) Settings PR Page Creation (store location / e-mail / top products etc.) |
Full Pack |
[Included in Light Pack] Video subtitle work (if available) Instagram story creation (once a week) Instagram event planning and launch Manage followers / Likes |
[Included in Light Pack] Reach Menu Settings Video Messages (once or twice per month) Line Shortcut Setting Guide |
Monthly Cost (incl. VAT) |
Light Pack : KRW 550,000 Full Pack : KRW 1,110,000 |
Light Pack : KRW 550,000 Full Pack : KRW 1,110,000 |
Operation Store
We provide a foundation to grow into a global brand by operating SNS channels targeting global customers.